Do you really thing everyone in your address book wants to know? Even Google can make a (big) mistake . . .
If you have a blog or website where you allow users to post comments, and you should, you are going to end up with some negative feedback at some point. It’s not really a question of if you will get negative feedback, just when it will happen. How you deal with it can have a significant impact on you and your organization. Here are some good tips: